Frequently Asked Questions (FAQ)

How long does shipping take?

Shipping times vary based on your location. For customers in New Jersey, you can expect delivery within 2-5days. For the rest of the United States, shipping typically takes 3-5 days.

What should I do if my product arrives damaged?

If your product arrives damaged, please inspect it immediately and contact us at sales@yassentialsherbalbodycare.com. We will evaluate the issue and provide instructions for returning the damaged item.

Can I return my skincare products?

Returns are only accepted for products that have been damaged during shipping. To initiate a return, you must contact us with proof of purchase. Please note that personal care goods cannot be returned unless they are damaged upon arrival.

Are exchanges allowed?

Exchanges are not permitted. We recommend purchasing wisely, as all sales are final.

What if I need to cancel my order?

If you wish to cancel your order, please contact us as soon as possible. However, once an order has been processed and shipped, it cannot be canceled.

Do you ship internationally?

Currently, we primarily ship within the United States. Please check back for updates regarding international shipping options in the future.

How can I contact customer service?

You can reach our customer service team via email at info@yassentialshbc.com or by phone at 862-201-3711. We are here to assist you with any inquiries or concerns.